The following is an outline of the steps your order goes thru after you purchase our product.

1) The order prints in our main office and is processed.

2) We identify our most reputable member FTD florist in the recipient's area.

3) We send the order to our member florist by way of FTD Mercury networking technologies.

4) We get a confirmation notice that the order has indeed printed at our local member florist.

5) We then make a phone call (if the order is time sensitive) to our member florist to ensure that they are aware of the order.

6) We then make another phone call to our member florist toward the end of the day to get a confirmation of delivery.

7) We then send our customer a notification by way of email that delivery was made.

If our service does not live up to expected expectations, please feel free to make us aware of your disappointment as we will take the necessary steps to better the situation.